We helped Pocket design a better experience for new users. The results: 58% more new users saved their first item to Pocket, leading to higher activation rates and more active users.
Help new users of Pocket become active users. Lots of people were downloading and signing up for Pocket, but the team wanted to make it easier for those people to become active long-term users.
Ran three design sprints in three weeks with the Pocket team. We prototyped and tested new getting-started flows in their iOS and Android apps. The results: 58% more new users saved their first item to Pocket, leading to higher activation rates and more active users.
The Pocket team understood what made a new user likely to become an active user: things like adding 3 items to their list or installing Pocket on a second device. The team had also run a recent study on Usertesting.com, so we were able to see exactly how and where new users struggled.
Using everything we learned the first day, we sketched possible solutions. Each sketch was a tiny 3-pane storyboard of the getting-started flow.
We evaluated each sketch based on our goals and understanding of the challenge.
We built high-fidelity clickable prototypes of each concept in Keynote.
We recruited 5 people who hadn’t used Pocket to come into the office and try our prototypes. While the participants were using the prototypes, we observed from a separate room and took notes. (Read more about our user testing setup here.)
We summarized the findings immediately after each session, and by the end of the day we knew what was working, what wasn’t, and what we wanted to change for our next sprint and user study.