Since 1990, Michael has helped companies design products based on new insights about their customers. After stints at The Learning Company, Electronic Arts, and America Online, Michael consulted with a wide variety of companies, such as Alcoa, DuPont, Ericsson, Incyte, Palm, Maytag, Unilever, and Sun Microsystems.

After the dot-com bust, Michael joined Walmart.com, where he spearheaded user research that helped design and grow many new online and cross-channel businesses. In 2006, Michael started at Google as a staff user experience researcher, where he conducted research for Gmail and Google Talk, led the UX research team for Google Apps, and managed the user experience team in Google’s Seattle and Kirkland offices. In 2010, he was called up to the GV Design Studio.

Michael earned his bachelor’s and master’s degrees in anthropology from Stanford University. After many years in the San Francisco Bay Area, Michael is living happily ever after in the Seattle area.